Box Office FAQs

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General

What are the Box Office Hours?

Eric Harvie Theatre Lobby: noon – 5 p.m., Tuesday thru Saturday

On ticketed performance days, the main box office will remain open until performance time. If there is a ticketed performance on a Sunday, Monday, or a public holiday, the main box office will open at least two hours prior to the event.

Where do Banff Centre events take place?

The majority of events presented by Banff Centre take place right here on our beautiful campus in the Rocky Mountains. On occasion we also offer special events in the town of Banff.

We have multiple performance venues on site.

How do I get to Banff Centre from the town of Banff?

At this time, public buses do not travel to Banff Centre. However, the campus is only a 10 minute walk from the centre of town.

Alternatively, you may choose to take a $8 - $10 taxi ride up the hill from the centre of town. Shuttle services are available during the final weekend of the Banff Mountain Film and Book Festival.

Banff Centre is located in a National Park. Is there anything special I need to consider when visiting?

When entering Banff National Park, you are required to purchase a Parks Pass through Parks Canada. The cost varies depending on the length of your stay in Banff.

During winter, the road conditions in Banff National Park can be very different from provincial highways. National parks are not allowed to use salt to clear the roads so please be prepared for all winter weather conditions when entering the park.

Where do I park? How much does parking cost?

Parking is free at Banff Centre. Please see the campus map for parking lot locations. 

If you are attending an event in the Eric Harvie Theatre, please allow yourself extra time to find parking. For large events, parking will extend onto Banff Centre’s surrounding roads including St-Julien Way and Tunnel Mountain Drive.

Where can I eat or grab a drink before and after a show?

Ticket purchasers receive a 10 per cent discount at Three Ravens Restaurant & Wine Bar when you present your event tickets to your server on the evening of the event. 

Banff Centre has many onsite dining options.

Is there accommodation close to Banff Centre?

Banff Centre has two hotels on site. Ticket purchasers are eligible to receive a special ‘Stay With Us’ rate when booking tickets and accommodation together. 

Further information on accommodation options visit our hotels page.

Events

How early should I arrive before an event?

We advise that you allow yourself 30-45 minutes to park your car and collect your tickets. For general admission events, ticket buyers will line up outside the venue early to ensure themselves the best seat. 

If you would like to arrive earlier to miss the traffic and ticket pick-up lines, dining facilities are available on campus to pass the extra time.

Can I still enter the performance if I arrive late?

Latecomers will be seated at an appropriate break in the performance. Select performances will not allow latecomer seating. Please contact the Box Office for further information. 

What kind of attire is appropriate to wear to an event?

Banff is a fairly casual environment. Generally, we adhere to the ‘no shirt, no shoes, no service’ policy. However, for larger and more prestigious events, i.e.; the ballet, audience members will often take the time to put in a little more effort. Bear in mind though, Banff weather can be unpredictable, so dress appropriately. 

Is there an ATM available?

Banff Centre has one ATM available in the Kinnear Centre (by the Maclab Bistro).

Will there be a bar available?

Cash bars are available at all events in The Club, most events in the Eric Harvie Theatre, and at select events in the Margaret Greenham Theatre.

Please contact the Box Office for specific information on the availability of bars at your next event.

Tickets

How much do tickets cost?

Ticket prices for events vary. Full pricing information is available on individual event pages in the online events page.

What does General Admission (GA) mean for an event?

This means seats are not assigned, a.k.a. "festival seating." For events that are general admission we generally advise you arrive at least 30-45 minutes prior to show time.

What do I need to bring when I am collecting my tickets?

For all tickets, whether purchased through the box office directly or online, you will need to provide the order confirmation number or photo identification.

What are your age categories for discounts?

Many shows have senior/student and child tickets available. Following are the age categories used to define our pricing (unless otherwise stated):

  • Infants: 0-12 months
  • Child: 1-12 years
  • Youth: 18-25 years of age
  • Student: Anyone with a valid student ID card
  • Senior: 60+ years of age

I have an infant/child; can I bring them to events? Do they need a ticket?

Yes, you may bring children. Banff Centre is committed to providing quality cultural experiences for all ages, although some performances may not be suitable for children. We make an effort to inform audiences of mature content prior to a performance, but due to the nature of the performing arts, we are not always aware in advance. If you have questions about the suitability of a performance for an audience member of a specific age, please contact the Box Office for assistance.

Regardless of age, all audience members must have a ticket (for events in the outdoor Shaw amphitheatre, children 1 and under are admitted free without a ticket). We strongly advise that infants younger than one not attend performances for the safety and comfort of the child and the enjoyment of the rest of the audience, and we generally recommend that audience members be four years of age or older in order for everyone to fully enjoy the performance. For safety reasons some performances are not suitable for young children and they will not be admitted. Please contact the Box Office for specific age and seating recommendations.

Any person who is disruptive during a performance may be asked to leave. Refunds will not be made upon this or on the basis of content.

Are there senior or student discounts available?

Yes, there are senior and student discounts on select performances (please check your desired event for specific pricing details). To be eligible for a senior discount you must be aged 60 or over. To be eligible for a student discount, you must currently be a full-time student with valid Student ID. For select events, age restrictions may also apply to student pricing.

Do you offer group discounts?

Please contact the Box Office directly for information on group discounts.

When can I order season tickets?

Banff Centre hosts a large variety of events, series and festivals throughout the year. Visit our subscriptions page for a complete list of seasons passes and ticket options.

Can I purchase Banff Centre gift certificates?

We do offer gift tickets, redeemable for Banff Centre event tickets only. Gift tickets can be purchased in any denomination. Click here to purchase online or contact the box office directly.

Banff Centre reservations department also offers gift certificates for accommodation and dining, for further information please contact 1.800.884.7574.

Can I purchase event tickets online?

Banff Centre's online ticketing system gives you up-to-the-minute access to most Banff Centre events, and allows you to update your ticket account information.

I want to purchase event tickets online but they are unavailable. Does this mean they are sold out?

There are multiple reasons tickets may not be available online including: 

  • Tickets are not on sale yet 
  • The event is sold out 
  • Tickets may only be available through Banff Centre Box Office in person or by phone 

Please contact the Box Office for specific information on the availability of event tickets. 

Why are there extra service charges?

Banff Centre is a not-for-profit organization and service charges help us to deliver exceptional customer service, and cover the costs of operating the Box Office. Details of our current fees can be found here.

Where do I collect my tickets if I can’t make it to the main Box Office before it closes?

One hour prior to the performance start time an onsite Box Office will open at the performance venue location. This Box Office will remain open until 30 minutes after the performance start time. Uncollected tickets are given to the usher when the Box Office closes for latecomer collection. 

What if I lose my tickets? Can they be replaced?

Lost tickets can be replaced within one hour of show time at the venue Box Office. A fee of $3 per ticket will apply. Please contact the Box Office for further information.

Can I exchange my tickets for another performance date?

Ticket exchanges for another date of the same performance can only be made at the discretion of the Box Office. Contact the Box Office for specific information on exchanges. Some restrictions and service charges apply. If you are a subscriber, please see the information on subscriber/membership ticket exchanges.

I am a subscriber; can I exchange my event tickets?

Ticket exchanges can be made within the same series (subject to availability). To exchange performances, your tickets need to be returned to the Box Office at least 24 hours prior to the performance night of your tickets or the night you wish to exchange to, whichever comes first. Tickets cannot be exchanged after the performance has passed. If you cannot visit the Box Office in person to exchange your tickets, please call the Box Office to find other methods of returning your tickets or for further information on subscriber/member exchanges. Some additional restrictions and/or service charges may apply.

If you cannot make a performance (and you are a Series subscriber) it is imperative that you exchange your tickets at least 24 hours prior to the performance date on your ticket.

What if I have event tickets but can no longer attend? Can I get a refund?

Tickets make great gifts! You can always give your tickets to a family member or friend. We have a strict no refunds policy. However, if your selected performance is playing on other dates, you may be able to exchange for another performance date (see, Can I exchange my tickets for another performance date? above).

What if I miss my performance? Can I exchange those tickets for another night?

We cannot exchange tickets after the performance has passed. Eligible exchanges must be made in advance and require that we are able to sell the tickets that you cannot use. If you cannot make a performance please contact the Box Office to discuss what, if any, options you may have. 

Can I get a refund if I miss a performance?

We’re sorry, but there are no refunds on performance tickets.

What if an event is cancelled?

If an event is cancelled for any reason, the Box Office will contact all ticket buyers to arrange refunds. 

The event I want to see is sold out; can I join a waiting list?

The Box Office does not maintain waiting lists for sold out events. If you are unable to obtain tickets to your selected event we suggest you continue to check back with us. Released tickets are sold on a first come, first serve basis.

How can I be notified about events at Banff Centre?

Simply join our mailing list to be notified in advance of upcoming events at Banff Centre. 

Bookings

How do I book a show at Banff Centre?

Programming and series bookings are handled by:

Casey Prescott
Associate Director, Producing
Email: casey_prescott@banffcentre.ca
Phone: 403.762.6186

What venues are available for performances?

Please refer to our complete list of performance venues including seating places. We also offer technical details for most of our venues.