While You're Here

Welcome to Banff Centre!

On this page, you will find information specific to your time here at Banff Centre including residence and departures information, facilities, services, security, and our commitment to diversity and inclusivity.

For community health services and wellness resources including how to support yourself or someone close to you with a mental health concern see Health and Wellness Resources

Should you have any questions or concerns during your stay, please reach out to us at participant_resources@banffcentre.ca or stop by our office in the Sally Borden Building.

Life at Banff Centre

Residence and Departures Information

On-Site Accommodations

Your on-site accommodation includes a private bathroom, towels, hairdryer, bedding, a telephone with voicemail, and a radio/alarm clock. There are public lounges/common areas.

Should you require additional items in your room such as a humidifier, kettle, or fan, please inquire at Front Desk.

No adjustments are made for late arrival, early departure, or absences. Anyone planning to stay longer than their program dates should contact Front Desk to check the availability of rooms.

Residence Guidelines

Absences: If you are planning to be absent overnight, please inform your program delivery specialist as to when you will return and where you can be reached in case of emergency. Anyone planning overnight trips into the backcountry should register with Parks Canada Warden Service.

Alcohol and Drugs: Banff Centre complies with municipal, provincial, and federal laws governing the use and abuse of alcohol and illegal drugs. The legal age for consumption of alcoholic beverages in Alberta is 18.

Fire Regulations: Cooking on hotplates, the burning of candles, incense, barbecues, or open-flame equipment is prohibited in rooms, studios, and public spaces.

Noise: Outside sound travels easily to the rooms, so noise should be kept to a minimum when approaching or leaving buildings, in hallways, and while in your room. Please be considerate when using audio/visual media. If loud is your preference, please use headphones. Quiet time is enforced after 11 p.m. Practicing of musical instruments is prohibited in residences at all times. There are plenty of practice spaces available on-site; contact your program delivery specialist for details.

Fragrance: In consideration of the health needs and concerns of all, please restrict your use of scented products throughout the campus.

Smoking: Banff Centre is a smoke-free environment, which includes all indoor spaces and balconies. Please note that provincial legislation prohibits smoking within 5 metres (16 feet) of any building. Any type of vaporizer or e-cigarette fall under this ban. A $250 fine will be issued if you are caught smoking in your bedroom. We appreciate your cooperation as we strive to create the best possible environment for participants and staff. Banff Centre has designated outdoor smoking areas. Please ask reception, call the switchboard, or see our campus map for approved locations. 

Pets: Pets are prohibited in residence or studios at all times. Exceptions: certified service animals. 

Sports Equipment: Bikes, skis, and snowboards are not permitted in guest rooms. Please contact the Front Desk regarding the safe-keeping of sporting equipment.

Damage: Participants will be held responsible for the cost of repair or replacement of Banff Centre equipment or property that is lost or willfully damaged.

Valuables: Guests may secure small items in an individual safety deposit box (subject to availability) at the Front Desk. Banff Centre and its agents are not liable for any or all property lost or left on the premises. To protect your valuables, please keep your door locked and windows closed when you are not in your room.

Cancellation of Accommodation

Any cancellations or adjustments for late arrival are made at the discretion of the programming area. 

If you need to cancel your accommodation during your program for unforeseen circumstances, please contact your program delivery specialist.

Room Changes

On-site accommodation room changes are subject to a waiting period. At the discretion of Banff Centre, reasonable efforts will be made to accommodate the request. To discuss accommodation or make a room change, visit Front Desk for an Accommodation Change Request Form.

Guest Accommodation

On-site accommodation may be available for guests of participants on a short-term, space available basis. Non-participant rates apply. Contact the Front Desk to make arrangements.

Participants are responsible for the actions and behaviours of their guests while on-site. Guests are not allowed in the residence buildings after 11 p.m. unless they are registered with the Front Desk and assigned overnight accommodation. There is a charge for overnight guest accommodation.


There is no childcare facility at Banff Centre. It is your responsibility to make arrangements for the care of your children during your stay. 


For your convenience, there are coin-operated washers and dryers located in the lower level of Lloyd Hall. Dry-cleaning may be dropped off at the Front Desk. You are responsible for all dry-cleaning charges.

Artists' Lounges and Kitchen Facilities

Lounge spaces on campus are shared spaces equipped with kitchen facilities, where participants/faculty with dietary limitations, or those wishing to supplement their meal plan, can self-cater or where any participant can host a gathering during their program.  

Lounge Guidelines:

  • In order to access the space participants/faculty need to drop by our office to sign out a key.
  • If you are having an event or gathering, please use the sign-up sheet provided outside the lounge.
  • It is your responsibility to tidy up; please clean all dishes and label food items with your name and expiration date.
  • Please inform staff if cleaning items require restocking. 
  • There is no alcohol consumption permitted in any open lounge or kitchen.
  • Quiet time begins at 11pm. The space is open 24/7 but all users must respect quiet time as there are guest rooms above the space.
  • Always close the door behind you when you leave.
  • Please return the key to our after- hours key box, which is outside the front Participant Resources office. If for some reason they can’t deposit it here, they can leave it at the front desk where we can pick it up.

Flex Meal Plan

Set up as a declining balance, you may use your Flex Plan to purchase food at any outlet on campus. Be aware that if you use the meal plan to purchase specialty coffees, sodas, and other snack foods in addition to dining room meals, your account will be depleted before the end of your program.

If your account is depleted during a program, you can purchase additional meal credits by contacting the Office of the Registrar. You can avoid any unexpected surprises by monitoring your account regularly. The balance remaining on your account will be printed on the receipts you receive from any of the outlets when you purchase a meal. Any balance owing as a result of insufficient credits will be billed to you directly. 

The Flex Meal Plan can be used for tips, but not room service meals, or the purchase of alcoholic beverages. In addition, the Flex Meal Plan cannot be used for other individuals or any non-food items. 

If you encounter a problem with your Flex Meal Plan, please contact the Office of the Registrar.

Minimizing Environmental Impact

The grounds of Banff Centre include natural areas with alpine and sub-alpine flora. Please help us protect this fragile environment by keeping to pathways and sidewalks. Please do not litter!

Help conserve energy by switching off lights and equipment when leaving studios or guestrooms. There are conveniently placed containers for recycling in most buildings. Paper recycling is also available. The Centre's recycling depot in the Physical Facilities compound offers metal, glass, plastic, cardboard, wood waste, paper, and milk jug recycling. 

Before You Go Home

  • Return all library loans
  • Return your studio keys to your program delivery specialist
  • Return borrowed items keys or other miscellaneous items) to Participant Resources
  • Ensure your account has no outstanding balances. Contact the Office of the Registrar to confirm
  • Make arrangements with the shipping department to send your work and supplies home
  • Complete your program evaluations and the donor thank-you form (if applicable)
  • Confirm your flight(s) and other travel
  • Be 10 minutes early for all shuttles out of Banff from the PDC; they will not wait or return if you are late
  • Inform the Front Desk a day before departure if you require luggage assistance in the morning
  • Please note: check-out time is 11 a.m.

Facilities and Services


Library Resources

The Paul D. Fleck Library and Archives remain temporarily closed; however, we have expanded our services to connect program participants with the Library’s resources. 

We now offer:

  • Program specific blocks of time for you to browse the library in person.
  • Curbside resource pickup.
  • References services to support program related research, reading lists, and scores.
  • On-site research requests, granted on a case by case basis.
  • Access to all of our digital resources. You will be automatically signed up for digital resources.

For more information on how to use these services, please contact library@banffcentre.ca 

Internet and Computer Access

Banff Centre provides public wireless internet access in every building. No password is required. Access is open and unsecured, so it is each person's responsibility to ensure they have all operating system patches applied and adequate virus protection installed. The only limitation that Banff Centre has placed on the network is a bandwidth restriction to preclude the access being used as an illegal streaming service. However, the wireless network can reach maximum capacity if each guest brings multiple wireless devices.

For current public wireless connection information please consult the guest directory in your bedroom, under the "Computer Services" heading.

There are a number of public access computers for Internet browsing and emailing, including those in Participant Resources and in the Paul D. Fleck Library.

Banff Centre's IT/S department cannot repair or install software on your computer. To discuss specialized computer support needs, please contact your program delivery specialist prior to arrival.


Banff Centre's on-site Ricoh Services provides printing and copying services. The state-of-the-art reprographic centre allows for high-end colour reproductions. Staff can also assist with cerlox binding, plastic coil binding, sure binding, ASF binding, stapling, padding, NCR padding, collating, trimming, drilling, folding, scoring, and laminating. Speak to your facilitator/program delivery specialist for details and access.

Your program department, the library, and Participant Resources offers access to black and white printers for smaller projects and print jobs at a cost of 10 cents per page.

Postal and Courier Mail

Banff Centre's on-site mailroom is located in the Services Building and provides post office services, including courier access and assistance with Canada Customs for shipping out of Canada. Mailroom staff will pick up parcels at the Greyhound bus depot as well.

Artists and faculty may pick up your mail and small parcels in Participant Resources (located on the main level of the Sally Borden Building), however you will be required to show your ID card. Check with your program delivery specialist about departmental procedures for mail delivery.

Practicum participants may pick up their mail directly from the mailroom. You will not be contacted when mail arrives; you must check back regularly especially when you are expecting a delivery. To receive mail, you will be required to show your ID card.

Artists- address your program or department mail to:

Your name
c/o Facilitator Name & Department
107 Tunnel Mountain Drive
Box 1020
Banff, Alberta T1L 1H5

Practicums-address your mail as follows:

Your name
c/o Banff Centre for Arts and Creativity
107 Tunnel Mountain Drive
Box 1020, Bag 6000
Banff, Alberta T1L 1H5

The mailroom and print shop are open from 10 a.m. to 4 p.m. Monday through Friday and closed on holidays. 

You may prefer to set up a post office box or have general delivery at the Banff Canada Post Office, located on 204 Buffalo Street. Services include:

  • Stamps and shipping services
  • Postal boxes
  • Money orders
  • Canada Revenue Agency (CRA) forms
  • Passport application forms
  • Accepts debit and credit card payment

Bilingual (English/French) services are available. To contact, phone 403.762.2586.

Safety and Security

Health and Safety

Banff Centre has a Health and Safety program in place that follows these guiding principles:

  1. Reduce incidents and accidents
  2. Improve safe work practices
  3. Promote communication and improve attitudes on health and safety throughout Banff Centre
  4. Provide the necessary tools and systems to build and maintain a healthy and safe work environment

If you are working with hazardous materials (solids, liquids, or gases), operating power tools, or doing rigging during your residency, inform yourself about safety requirements. A mandatory studio orientation by your facilitator/program delivery specialist covers health, safety, and studio equipment training prior to access. 

You are responsible for understanding and following safe work practices (SWP), personal protective equipment (PPE), and the Workplace Hazardous Materials Information System (WHMIS). You are required to supply your own approved safety footwear if requested by your department.

All accidents, incidents, or near-misses must be reported to your program coordinator or supervisor and an incident report completed. If needed, a WCB Report will also be completed; this must be submitted within 24 hours of an incident.

Security Services

Banff Centre's Security Services handles complaint investigations, on-site escorts, first response in emergencies, and protection against fire, theft, vandalism, wildlife, and illegal activity. Security Services ensures compliance in illegal drug and alcohol legislation, addresses environmental concerns, and risk management. 

Security Services has a partnership with the local police, the Royal Canadian Mounted Police (RCMP), and also assists the Parks Canada Warden Service in monitoring the activity and protection of wildlife.

Contact Security by dialling '0' or '7777' on any Banff Centre phone in the event of an emergency. Security is on campus 24 hours a day, seven days a week, and is here to assist you. Dial '0' anytime for assistance.


Banff Centre is committed to providing an environment in which all individuals are treated with respect and dignity. Banff Centre does not condone behaviour that undermines the dignity, self-esteem, or productivity of any guest, participant, or staff member. Harassment and violence of any kind will not be tolerated. 

For detailed information, please read Banff Centre's Anti-Harassment Policy and Procedures (Programming)

If harassment has been disclosed, witnessed or subjected to you, please contact Participant Resources, Security Services or one of the Harassment Advisors listed in the Anti-Harassment Procedures (Programming).  

Wildlife Awareness

It is common to see wildlife across campus at Banff Centre, within the Town of Banff and Banff National Park. An animal sighting can be one of the most thrilling experiences during your visit, but always keep in mind that these are wild animals in wild spaces. For your safety and theirs, please treat them with respect and keep your distance. Please do not feed any of the animals, including the squirrels, as they are protected by law.

Elk can be fast and dangerous, especially during spring calving (May 15-July 1) and the fall rut (Sept. 1 - Oct. 15). If you encounter any elk, keep your distance. You must stay at least three bus lengths away from elk at all times. Do not use headphones on trails. It is always best to travel in groups and to be aware of your surroundings at all time. If you see wildlife on campus, please contact Security Services via the main switchboard by dialling '0'. 

It is your responsibility to educate yourself on the topic of wildlife and how to prepare for wildlife encounters.

Mountain Environment: A Word of Caution

Mountains can be dangerous. If you are planning an excursion, contact the Parks Canada Information Centre at 403.762.1550 for up-to-date weather and avalanche information, reports on trail conditions, and wildlife activity. Visit pc.gc.ca/banff for more information.

Diversity and Inclusivity


Banff Centre is located on the side of a mountain. Our site presents some challenges to people with limited mobility. There is ramp access to most buildings. Wheelchair or scooter access routes are shown on the campus map. Some bedrooms have been adapted for wheelchair access. 

If you have mobility or other accessibility needs that arise while on campus, please inform Participant Resources as soon as possible so that we can provide you with information regarding the best routes, services, and resources.

All Gender Washrooms

Banff Centre is committed to providing a welcoming and inclusive environment that recognizes and protects the basic human rights of all individuals. All gender washrooms are available in most of the non-residential buildings on campus, and an all gender change room is available on the main floor of Sally Borden Fitness and Recreation to ensure that everyone, regardless of gender identity and presentation, has access to comfortable and safe washroom spaces. View our map of the all gender washroom locations on campus.

Learning about Local Indigenous Culture

Banff Centre for Arts and Creativity is located on the side of Sacred Buffalo Guardian Mountain. The Banff area, known as "Minhrpa" (translated in Stoney Nakoda as "the waterfalls") is part of the Treaty 7 territory where we recognise oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Wesley First Nations – as well as the Tsuut'ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. This territory is home to the Shuswap Nations, Ktunaxa Nations, and Métis Nation of Alberta, Region 3. We acknowledge all Nations who live, work, and play here, help us steward this land, and honour and celebrate this place.

Please be mindful that Indigenous artists participating in our programs are here to achieve their own creative goals and may not have the expertise of the cultural practices or backgrounds of the people of this territory.

If you are interested in learning more about the local Indigenous peoples from this region, resources are available in the Paul D. Fleck Library or you can visit a number of local museums and cultural centres. These centres are listed below in the order of their proximity to Banff Centre: