Guest Services at The Banff Centre

The Banff Centre provides 24-hour guest services at our Front Desk and Business Centre. Please see the list below for a full description of services.

Arts and Entertainment

Cultural activities, performances and festivals are offered on a year-round basis at The Banff Centre through our Arts and Mountain Culture program areas. Contact our Box Office for up to date schedules and ticketing. See What's On at The Banff Centre for further information.

Clothing and Equipment

Life at The Banff Centre is informal; casual clothing is the norm. Come prepared to enjoy the many outdoor recreational opportunities available in Banff National Park, or indoors at The Centre's Sally Borden Recreation Facility. A variety of outdoor and recreational equipment is available on a rental basis through the Sally Borden Building or rental firms in downtown Banff.

Disabled Access

The Banff Centre welcomes guests with disabilities. We recommend that you contact us in advance so that we can meet you upon your arrival to facilitate your understanding of the best routes and services available. Please contact Jim Olver, Director of Guest Services: E-mail or telephone 1-403-762-6123 and he will be pleased to assist you.

There are paths, roadways or ramps that provide access to and throughout most buildings. However, the Centre, built on the side of a mountain, does present challenges to those with limited mobility. Wheelchair accessible Telus pay phones are located throughout the campus; these phones are equipped with amplification controls for the hearing-impaired. Bedrooms adapted for wheelchair access are available upon request; please request when booking your accommodations.

Dry Cleaning and Laundry

The Banff Centre offers dry cleaning and laundry service through drop-off and pick-up at the front office. Coin-operated laundry facilities, irons and ironing boards are also available at The Centre.

Health Services

There are several doctors and dentists in the town of Banff, and the hospital provides a 24-hour emergency service.

If you are not an Alberta resident, ensure that your medical coverage is effective in Alberta. If you are not a resident of Canada, you may wish to investigate the various medical insurance policies available for travellers in Canada.

Mail/Telephone Messages

Email and fax services are available for registered guests at the front desk. Postage stamps can be purchased at the front desk and mail can be dropped off at on-site post boxes located directly in front of the Professional Development Centre. Full mail and courier services are available on-site through Xerox Global Services; please ask the front desk for assistance. All bedrooms are equipped with a telephone answering system. Courtesy house telephones may be used to contact services, facilities and personnel of The Banff Centre. Guests can obtain 24-hour emergency aid by dialing 7777.


Designated parking areas have been set aside for guests including complimentary parking in our 200-stall parkade. Please observe the No Parking signs. Vehicles outside of designated areas will be towed. When registering, you may use the limited parking available in front of the Professional Development Centre. Upon check-in, you will be given a parking voucher and directions to the parking area.


No pets are allowed at The Banff Centre.

Smoking Policy

The Banff Centre is a smoke-free work environment. Smoking is permitted only in designated outdoor smoking areas; please contact the front desk for locations.

Security and Emergencies

Security is maintained throughout The Centre on a 24-hour basis. Police services in the town of Banff and Banff National Park are provided by the Royal Canadian Mounted Police.

Park-related matters are handled by the Parks Canada Warden Service.