Fees, Payments and Cancellations

Paying Your Fees

The preferred payment method is through your online student portal. Log in to view your payments. Alternatively, we accept cheques/ money orders, payment in-person, and third party payments. 

Online Payment

Log-in and make payments via credit card. 
If you have forgotten your log-in please use the username/password recovery or contact the Office of the Registrar. 

Student Portal

Cheque/ Money Order 

Payable to: Banff Centre 

Mailing address:
Office of the Registrar
107 Tunnel Mountain Drive
Box 1020, T1L 1H5
Banff, Alberta

Cheque Details should include Student Name, ID number, and signature of the account holder.

Money Orders must be drawn on a Canadian Bank in CAD and with the correct encoding. 
You must allow time for postal delivery to meet any deadline and you will be notified on receipt of the cheque/money order.

In-Person Payments 

We can accept Interac or cash payments exact change only at the Office of the Registrar, 2nd floor of the Professional Development Centre. 

Third-Party Payments

If you have a sponsor, organization or family member that would like to make payment then they have the following options:

1.    Follow the process for sending a cheque/money order outlined above
2.    Call in Person 
3.    Make a credit card payment by phone – 1-888.255.6237 or 1-403.762.6180

Note: We are not able to discuss accounts with any Third Party unless we have written consent.  

It is the student’s responsibility to confirm that payments are on time and are displaying on your Portal Account.
If there are any questions then contact the Office of the Registrar. 

Cancellation Policy

For enrolled students, cancellations must be communicated directly to the Office of the Registrar.
Upon Notification, the relevant Cancellation policy will apply for all applications/registrations accepted after April 12 2021: 

Adjudicated Programs are those in which participants are selected by impartial adjudicators on the basis of their submitted materials.  Applicants that are accepted will have received and accepted the offer to attend.

Direct Registration Programs are offered on a first-come-first-served basis.

*GST may apply to applicable fees

Online Adjudicated Programs | Cancellation Policy 

If Cancellation is: 

  • More than 45 days before the start of the program 
    • The student is refunded all fees paid to date, less the $250 + GST non-refundable confirmation fee 
  • 7-45 days before the start of the program 
    • The student is refunded 50% of the program tuition, all accommodation and all meals less the $250 non-refundable confirmation fee + applicable GST 
      • Note: any scholarships applied will be reversed upon cancellation 
  • 0-7 days before the start of the program 
    • The student is refunded accommodation and meals less the tuition and $250 non- refundable confirmation fee + applicable GST
      • Note: any scholarships applied will be reversed upon cancellation 

Online Direct Registration Programs | Cancellation Policy

If cancellation is: 

  • More than 30 days to start of the program the student is refunded - all fees paid to date, less the $250 non-refundable confirmation fee + GST
  • 7-30 days before the start of the program 
    • The student is refunded 50% of the program tuition, all accommodation and all meals + applicable GST
      • Note: any scholarships applied will be reversed upon cancellation 
  • 0-7 days before the start of the program 
    • The student is refunded accommodation and meals less the tuition + applicable GST 
      • Note: any scholarships applied will be reversed upon cancellation

Direct Registration | Transfer Policy

If you must change your registration to a future date, a one time transfer will be allowed if received more than 30 days prior to the program start date (otherwise regular cancellation policies will apply). There will be a charge of $250 + GST to cover administrative costs for the transfer. 

In Person Programming –

This cancellation Policy is in effect until March 31st 2022 for on campus programming:

 

  1. In the event that Banff Centre cancels the program due to COVID-19 regulations from Advanced Education, Provincial or Federal Government all fees paid including application/registration fee will be refunded. Banff Centre is not responsible for any additional or travel costs incurred we recommend that you ensure you have private insurance to cover these.

 

  1. If you have a local/provincial travel restriction that prevents attendance on the program, Banff Centre will:

 Refund all fees paid with the exception of the application/registration fee on receipt of proof of the restriction.

 

  1. If you are prevented from travelling / attending due to a COVID-19 diagnosis or a quarantine order Banff Centre will:

  Refund all fees paid with the exception of the application/registration fee on receipt of proof of the diagnosis/mandatory quarantine.

 

  1. If you chose to cancel after confirming attendance then the following policy will apply:

 

  • If more than 7 days all fees paid less the application/registration fee 

 

  • If less than 7 days all fees paid less the $250 confirmation fee + GST and application/registration fee. 

 

A reminder Banff Centre is not responsible for any additional or travel costs incurred we recommend that you ensure you have private insurance to cover these.

 

 

Banff Centre Cancellation of a Program

Banff Centre reserves the right to cancel a program up to seven days prior to the program start date if there is insufficient enrolment. All fees will be refunded. Please note that Banff Centre is not liable for any personal/travel expenses incurred.

Refund Policy

There are no refunds of application or registration fees. 

Refunds amounts will be issued in adherence to the Cancellation Policy above

Payments made by Credit Card will be processed back to the Credit Card from which the payment was made. 

Payments made by cash, cheque or money wire will be refunded by a cheque in CAD and mailed to the student/participant unless there is a formal agreement in place.  

The Office of the Registrar will aim to process all refunds within 5 business days; refunds by cheque may take up to 10 business days to issue and will be mailed regular Canada Post.