FAQs and What to Expect

Basecamp, Denali National Park, Alaska, Photo by Christian Pondella

2021 Live and Virtual Festival: What to Expect

Below you'll find answers to your questions about buying passes and tickets, details on how to watch the films, safety measures, and more.

Join us for nine days filled with tales of remote journeys, ground-breaking expeditions, and remarkable achievements, told by adventurers, photographers, authors, and filmmakers from around the world. #epicadventuresindoors #nineepicdays

A Special Thanks: We’re super excited to host a live event even in this modified format.  We’re doing our best to plan for an inspiring and fulfilling event and we’re grateful that you’ll be part of it.  Thanks so much for supporting the festival and your continued patience as we strive toward normalcy!

Find out more about the 2021 Festival: 
Join us for a free webinar with Festival Director on Friday, October 8, 12:30 pm (MT)
View Details/Register

Important: Attending Live Events at Banff Centre

Banff Centre has opted into the Restrictions Exemption Program, so proof of full vaccination, a negative PCR or rapid test result taken within 72 hours of arrival, or original proof of medical exemption will be required to attend all live events at Banff Centre. Masks are also mandatory for all public indoor spaces. Please note that measures and restrictions may change at any time; find the most current and complete information here: banffcentre.ca/covid-19-measures

LIVE Festival: What to Expect

In this year that the Festival reboots back to live events, we want you to be aware that it’s not business as usual if you’re a Banff Mountain Film Festival fan who has attended in years past.  

With many COVID restrictions still in place, we are adhering to provincial health guidelines but also implementing more localized safety requirements to assure comfort levels with our festival audience members and attending filmmakers and stakeholders.  As an audience member, you can expect to have access to a small but high-quality curated film and book program.  We know you are missing this social contact with the mountain community so we’ll do our best to provide opportunities to connect while you’re here in Banff but know that we’ll conduct screenings and other events according to health requirements. 

Banff Centre has opted into the Restrictions Exemption Program, so proof of full vaccination, a negative PCR or rapid test result taken within 72 hours of arrival, or original proof of medical exemption will be required to attend all live events at Banff Centre. Masks are also mandatory for all public indoor spaces. Please note that measures and restrictions may change at any time; find the most current and complete information here: banffcentre.ca/covid-19-measures

Please check in with our partner venues to understand their restrictions and policies before purchasing tickets at these venues.
Lux Restrictions Exemption Program 
artsPlace Health and Safety 

Plans and programs subject to change at any time and may be cancelled or shifted to online if local health measures require.

What’s New and Different

Banff Centre Venue
-   There will be only one festival venue this year at Banff Centre, in the newly renovated Jenny Belzberg Theatre. 
The theatre will have reduced capacity (30% of seated capacity) with social distancing, mask wearing, and other safety measures in place. 
-    Seats for the Jenny Belzberg Theatre can be purchased in blocks of 1 or 2 only. If you’re planning to attend with more than two people, we recommend that you book groups of seats in the same row. 
-    Assigned seating in place for audience assurance and comfort levels and to minimize queues. 
-    Plan to arrive with enough time to be seated and please social distance between other patrons if waiting in the lobby to have your ticket scanned.

Partner Venues
-    Small number of live theatrical events spread over select venues in Banff and Canmore. 
-    Book events will be hosted at artsPlace, Canmore (Not in Max Bell Auditorium). These events require registration in advance. Please visit the artsPlace website.
-    Film programs will be available at the Lux Cinema in Banff and at ArtsPlace in Canmore. Tickets must be purchased directly from those venues. 

General Safety Update
-    If you are feeling unwell, we ask that you do not attend our festival.  We will refund ticket purchases for the Jenny Belzberg Theatre up to 36 hours before the event. Please see other venue refund policies for Lux Cinema Banff and Artsplace.

Dining At Banff Centre
-    You can find the latest information regarding open dining venues on campus here: www.banffcentre.ca/campus-update

Festival Marketplace and Discovery Hub
-    There will not be a marketplace on Banff Centre campus for the 2021 festival.
-    Please visit the virtual marketplace for festival merchandise and other special promotions from sponsors. (Coming at the end of October)
On Campus Exhibitions
-    There will be two outdoor exhibitions on campus this year, both very close to the theatre complex.  View details here on our free events/exhibitions page.

LIVE & VIRTUAL: Passes and Tickets

For information on Live and Virtual Passes/tickets visit our Passes and Tickets page.

Live Festival: Tickets

Tickets on sale October 5. 
View Live Festival details/schedule here

Reminder:
PRIOR to purchasing your Live In-Person Festival tickets, log in or create an account HERE to confirm or update your password.  You will require an active account login to purchase selected seats. 
 

Virtual Festival:

Virtual Festival Passes on sale Oct. 5.
Individual program rentals available from Oct. 30-Nov. 7
View Virtual Festival details/schedule here

VIRTUAL Festival: How to Watch

Viewing Your Content   

  • Follow the link to purchase the program you want to buy. (e.g. Festival Pass or Individual program) 
  • Create an account and complete the transaction on the purchase page
  • You’ll now see ‘Watch Now’ on the program, and you can start viewing if it’s within the viewing period for that program during the Festival dates. If you purchased the program while in pre-order, you will receive an email once the content is released to view.
  • All of the programs you’ve purchased will be available to see in your account settings, accessed from the dropdown menu next your initial in the top right of the screen when you’re logged in.  
  • You can watch the programs as many times as you like within the viewing period.
  • The Festival ends Sunday, November 7 at 11:59 pm (midnight) MT. Films won't be available to watch after that time.
     

Online Platform Details

We have a customized streaming platform for the festival, which you can check out at filmfest.banffcentre.ca to take a look at before making any purchases. 

The platform can be viewed on a web browser, so you don’t need to download any other software before viewing it. If you’d like to get a feeling for what the viewing experience is like from the web, you can head to the How To’ tab and watch the 'Test Your System' video.
 
If you’d prefer to watch on your iOS or Android device, our Banff Mountain Festival App is now available for download in the app store. More Information here

Content can only be purchased through the website and then you can login to your account and watch via the apps.

iOS and Android apps are not required for any viewing - any purchase can be watched directly from your web browser.



Online Platform Help 

1. See FAQ questions below. 
2. Still having technical issues? Check out the help page or contact customer support.

VIRTUAL Festival: How to Browse Films

76 films have been selected as finalists for the 2021 Banff Centre Mountain Film Festival. View a full listing of films featured in this year's festival or view our schedule to see the curated programs which include mixed films, feature films, and special speaker content.

Note: The Festival ends Sunday, November 7 at 11:59 pm (midnight) MT. Films won't be available to watch after that time.

View Virtual Festival Home Page
View A-Z List of films screening during the 2021 Festival (Coming Soon)
Download Virtual Festival schedule (PDF) Coming Soon! 

FAQ: LIVE Festival

Can you tell me more about the Live Festival?

Q. Will there be a Mountain Marketplace? 
This year there won’t be an in-person Marketplace, but you can visit the online Festival Marketplace which will be live at the end of October. You'll be able to browse and buy the latest gear and branded merchandise from Festival partners. We'll add a link here for you to visit the marketplace at the end of October. 

Q. Can I buy live tickets and an online pass at the same time? 
No, all tickets and passes must be purchased separately.
Banff Centre tickets from Banff Centre Box Office (online or by phone), Lux Cinema tickets from the Lux website, artsPlace tickets from the artsPlace website and all online passes and programs must be purchased from filmfest.banffcentre.ca.

Q. What are the capacity restrictions for the festival? 
Banff Centre will be running the Jenny Belzberg Theatre at approximately 30% capacity. Please check with Lux and artsPlace for the specific capacities of the events at these locations.

Q. What other COVID-19 protocols will be in place?
Banff Centre has opted into the Restrictions Exemption Program, so proof of full vaccination, a negative PCR or rapid test result taken within 72 hours of arrival, or original proof of medical exemption will be required to attend all live events at Banff Centre. Masks are also mandatory for all public indoor spaces. Please note that measures and restrictions may change at any time; find the most current and complete information here: banffcentre.ca/covid-19-measures

Live Festival – Banff Centre
Q. Can I book a room at Banff Centre?

Currently the Banff Centre hotel is not open to the public.

Q. I can’t see any tickets for Best Of!
This year, due to limited live capacities and screening opportunities, there will not be any live Best of the Festival film programs at Banff Centre. In order to share as many of these films with you as possible, we will be announcing the 2021 Film Awards on November 5, and virtual programs of award-winning films will be available to view from November 5-7.
Q. What’s your refund policy if I’m feeling unwell with COVID-19 symptoms?
Refunds will be provided up to 36 hours before the program – contact the Box Office at boxoffice@banffcentre.ca.

Q. Where do I buy tickets for shows at the Lux? 
luxbanff.com

Q. Where do I buy tickets for shows at artsPlace? 
artsplacecanmore.com

FAQ: Virtual Festival Platform

I’m having technical problems with the platform.

Check out our technical help page for lots of useful information.

If you can't find the answer you need on the help page, you can contact Customer Support.

What platform is being used for the virtual festival?

filmfest.banffcentre.ca

Due to moving the festival and world tour content online for a virtual experience, we’ve created a video-on-demand platform where you can stream festival and world tour content. 

At different times of the year, there will be different content on this platform – but the festival will be at its usual time of year, October 30 to November 7. 

The platform can be viewed on a web browser, so you don’t need to download any other software before viewing it. If you’d like to get a feeling for what the viewing experience is like from the web, you can head to the ‘How To’ tab and watch the "Test Your System" video.
 
If you’d prefer to watch on an iOS or Android device, please download the "Banff Mountain Festival" app from the app store. Learn more about our apps.  

iOS and Android apps are not required for any viewing - any purchase can be watched directly from your web browser.

Do I need an account to access the platform?

Yes - You will be prompted to create an account when you make a purchase. This will save your purchase history and make it easy for you to see all of the content available for you.

I tried logging in with my existing Vimeo account but it won’t work for me.

Our platform is powered by Vimeo but not connected to vimeo.com. You’ll need to create a new account for our platform. 

I tried logging in with my existing Banff Centre Box Office account but it won’t work for me. 

Our platform is not connected to the Banff Centre Box Office.
You’ll need to create a new account for our platform.
 

How can I watch content on the platform?

You can watch via the website, or if you’d prefer to watch on an iOS or Android device, please download the "Banff Mountain Festival" app from the app store. Learn more about our apps.

Content can only be purchased through the website, and then you can log into your account and watch via the apps.

Read this article for information about how to watch content on smart TVs or other devices

How long will I have to watch festival content?

Content will be released at different times throughout the 9-day festival. For full details view our festival schedule

Some events will be available for 9 days, some will be released throughout the week and be available until the end of the festival, and some will have restricted viewing periods (e.g. 24 hours only).

The viewing period for all content running until the end of the festival will end at 11:59 pm MST on November 7, 2021. After the festival finishes all content is removed from the platform due to licensing. 

Will I be able to download content?

No, the content will only be available to stream through the platform. 

I want to buy a Gift. I see there’s an option for gifting on the checkout page, how does that work?

If you want to send a festival or World Tour product to someone special, you can gift a transaction to them.

You will make the purchase and they’ll receive an email with information about how to watch the program.

These gifts can be redeemed as long as the program is available to view in the gift recipients country. 

Learn more about gifting film programs here .

When can I buy passes to the festival, and when can I watch programs?

Festival passes (an all-inclusive pass with all festival content) will be available for sale on Oct 5, with the content being released from October 30 (some content will have restricted viewing periods).

Individual programs will be available for sale from October 30, and the program description will state the available viewing period for each program. (Some programs will be available for the full 9 days of the festival, while others will have restricted viewing periods).

I see a program listed on your website but when I click on the ‘Rent Now/Pre-Order Now/Buy Now' button, it doesn’t take me anywhere on the platform – what’s wrong?

Some programs are geo-restricted, and they won’t display on the platform based on your location.

Check the film listing on our website to see if your country is listed on the restrictions.

For more information - read this article on geo-blocking

What currency will rentals be in?

Festival content will be priced in Canadian dollars and US dollars, as well as a number of other international currencies that the platform currently supports.

If you’re accessing the content in Canada, you’ll see the Canadian price; if you’re anywhere else in the world, you’ll see the equivalent price in your local currency or USD.

I just went onto your platform and I can see the 2021 Festival Pass, and World Tour programs, but no individual Festival programs.

The Banff Centre Mountain Film and Book Festival (live festival in Banff, Alberta) and the World Tour (usually live shows across Canada and the US following the Festival in Banff) are both utilizing the same online platform for this year’s programs, as we’ve endeavored to provide online offerings to our wonderful fans and audiences.

Film Festival

The 2021 Festival will be running from October 30 to November 7, 2021, and the all-inclusive pass is available for sale from now until November 2. Similar to the types of events you would see at our live event in Banff, you can watch 30  programs including feature films, mixed film programs, guest speakers, and author events over the nine days of the festival.

Content will be available for viewing from 8 am MT October 30 and unique content will be released throughout the festival. Unless otherwise stated, the content will be available for viewing until 11:59 pm MT November 7, 2021. Passes are currently on sale. From October 30, you’ll be able to buy tickets to individual programs to watch during the nine days. 

Still, have questions? Email us at banffmountainfestival@banffcentre.ca.

How many different devices can I watch on?

Like most streaming platforms, there is a limit to the number of devices you can log in with. 

Each account has a maximum of five devices that can be associated with each account. (Mobile, laptop, tablet, etc.)

Users/ households must login with the same account information. Once logged in, users can watch different content simultaneously as long as they are under the five device limit.  

Note that if you log into more than five devices at once, you will be locked out on all devices for six hours, and logging out of any or all of the devices will not reduce this time frame.

I didn't receive any email confirmation following my purchase.

If you aren't noticing confirmation emails/ notifications coming to your inbox from Banff Centre Mountain Film and Book Festival please ensure you are checking the spam and junk folders. 

If you are still having issues please contact support@vhx.tv 

Can I watch the Festival on my mobile/ tablet device?

Yes! We have both an iOS and Android app available. Visit our Mountain Festival App page for more info!

Why are there films that aren’t available outside of Canada?

Due to requests from filmmakers, some films and programs must be restricted to Canada.

The price of the festival pass for passholders outside of Canada has been reduced to reflect that there is less content available in the pass for international viewers. 
 

FAQ: Marketplace

Where and when can I find the virtual Festival Marketplace?

The Virtual Festival Marketplace will be live at the end of October, and then you'll be able to browse Special Edition Festival Products as well as vendor booths from all of our amazing Partners. 

Link to the Marketplace: Coming end of October!