Frequently Asked Questions about the Library & Archives

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Access to Banff Centre Library and Archives

Where is the Archives reference room located?

The Archives reference room is located on level 3 of the Kinnear Centre for Creativity and Innovation (second level of the library). Access to the Archives reference room is via the main library doors on level 2 of the Kinnear Centre. 

Where is the Library located?

The library is located on level 2 and 3 of the Kinnear Centre for Creativity and Innovation (KCCI). Access to the library is via the main library doors on level 2 of KCCI. 

Do I need a membership to access the Library and Archives?

The Library and Archives is open to the public. A membership is required to borrow library materials. 

Can I bring food and drink into the Library and Archives?

Food and drink is permitted in the library however we do ask that you be respectful of the space by helping us maintain a clean environment.  Food and drink is not permitted when consulting items from our Special Collections (alumni books, artists’ books, orchestral scores, etc.) or archival materials

Borrowing, Renewing, and My Account

How do I check out library materials?

Banff Centre Staff, Artists, Faculty, and Practicum participants can use their blue Banff Centre card to check out library materials. Please register at the library front desk.

Leadership program participants can present themselves at the library front desk with one piece of photo ID and library staff will create a special membership which last for the duration of your stay at Banff Centre.

Banff Centre Conference guests can present themselves at the library front desk with one piece of photo ID and library staff will create a special membership which last for the duration of your stay at Banff Centre.

The Alberta Library (TAL)/Banff Public Library members/Canmore Public Library members can use a valid TAL card with a current expiry date to take out items at the library. Please bring one piece of photo ID along with you TAL card when visiting for the first time. 

May I ask someone else to check out a book for me with my ID card?

Library cards are non-transferrable. Only you may use your card to borrow materials. 

May I renew my books online?

You can renew books online using My Account.

  • Browse to: ipac.banffcentre.ca
  • Login to MY ACCOUNT with the three digit code under your photo on your Banff Centre card or the Barcode on your library card
  • Click on ITEMS OUT
  • Then select the ones you want to renew and click renew.
  • Please contact the library if your items do not renew: library@banffcentre.ca or 403.762.6265.

    I am a Banff Centre alumnus. May I use the library?

    The library has limited borrowing privileges for Alumni residing in Banff and Canmore. Please contact the library for details: library@banffcentre.ca or 403.762.6265. 

    I am not affiliated with Banff Centre. How can I borrow an item from your collection?

    Banff Centre has reciprocal inter-library loan agreements with libraries across Canada. Please contact you local library (public, college, university, government) to request an item.

    Banff Public Library members, Canmore Public Library members, and residents of Alberta who have a current TAL card (The Alberta Library) may also get a membership at Banff Centre library.

    I borrowed a book from the library and now I've lost it, what should I do?

    Please contact the library and a staff member will assist you: library@banffcentre.ca or 403.762.6265. 

    I received a bill for overdue books that is incorrect. What should I do?

    Please contact the library and a staff member will assist you: library@banffcentre.ca or 403.762.6265. 

    I received an overdue notice for a book I already returned. What should I do?

    Please contact the library and a staff member will assist you: library@banffcentre.ca or 403.762.6265. 

    I urgently need a book that is checked out. How can I request it?

    You can place a request for the book through our online system or at the library circulation desk. 

    • Go here: ipac.banffcentre.ca
    • Login to MY ACCOUNT with the three digit code under your photo on your Banff Centre card.
    • Once logged in select the HOME tab and search for the title you are seeking.
    • Click REQUEST ITEM
    • You can review your pending requests in the MY ACCOUNT tab
    • You will receive an email when you requested item arrives back at the library.
    • It is not our policy to recall items that are checked out; however a library staff member may be able to assist you in getting access to the needed item.

    My institution is a member of TAL (The Alberta Library). May I use the library?

    Banff Centre Library is a member of TAL. Patrons from TAL member libraries are welcome to borrow from our library. Bring your TAL card, with a current expiry date, and one piece of photo ID to get a membership at the library.

    What is My Account?

    My Account displays information about your library account, including:

    • Limited profile information (Name, phone number)
    • Items out
    • Account blocks
    • Hold requests

    Where can I return library items?

    Library items can be returned at the library circulation desk or in the book drop outside the library main doors. We request that items not be left in studios, guest rooms or with staff or other patrons. Patrons will be billed for all missing or incomplete items.

    Why can't I renew this book that is checked out to me?

    • The item may on hold for another patron.
    • The item may be on a short-term loan (e.g. 3-day loan for residency materials, 5 day loan for audio/visual materials).
    • The item may be an inter-library loan with limited renewal options.

    For help renewing an item please please contact the library and a staff member will assist you: library@banffcentre.ca or 403.762.6265

    Photocopying, Printing, and Scanning

    Where can I print?

    The library has a public printer on the main level. Please use one of the computer terminals in the library to print. Documents can be collected and paid for at the circulation desk. Printing is also available at Community Services and Xerox. 

    How much does printing cost in the Library?

    Printing is $0.10 per impression.

    Can I print from my own laptop?

    Banff Centre Library does not have wireless printing. Please use one of the library computer terminals for printing. 

    Where can I photocopy?

    The Library and Archives has a public photocopier on the main level of the library. Black and white copies are $0.10 per impression. The photocopier is coin operated and accepts Canadian money. The library staff can make change if necessary. Copies can also be made at Community Services , Xerox and in the Professional Development Centre (PDC).

    Where can I print/photocopy in colour?

    There is a Xerox Copy Centre on-site which offers a full range of printing and photocopying services. Ask a staff member for directions to Xerox.

    Where can I scan?

    The library has a scanner on the main level. Scanning services are also available at Community Services and Xerox. Scanning is free for library patrons. Ask a library staff member if you require assistance with the scanner.

    Computing, Laptops, Wireless

    Is the library wireless?

    There is wireless access throughout Banff Centre. The network name is BanffCentre. No password is required.

    Does the library lend laptops or mobile devices?

    The library does not lend laptops or mobile devices.

    Does the library lend chargers for my laptop, phone, mobile device?

    The library does not have access to chargers for electronic devices. Please contact Banff Centre front desk for assistance in locating a charger for your device: 403.762.6100.

    InterLibrary Loan (ILL)

    What is InterLibrary Loan (ILL)?

    InterLibrary Loan (ILL) enables eligible Library patrons to borrow material from other libraries and obtain copies of articles from titles that are not owned or available at Banff Centre Library. The library also lends materials to patrons of other libraries within Canada.

    How do I place an InterLibrary loan (ILL) request?

    Contact the Interlibrary loan (ILL) staff: library@banffcentre.ca or 403.762.6265. 

    How do I renew an item I received via InterLibrary loan?

    Renewals are not always available on ILL. Please contact the library for renewal information: library@banffcentre.ca or 403.762.6265

    Am I eligible for InterLibrary loan (ILL) services?

    If you are a participant/artist, faculty, or staff member currently working at or participating in a program at Banff Centre you are eligible to use ILL services. 

    Banff Centre library cannot make ILL requests on behalf of TAL members, Banff Public Library members, or community members. Please consult your home library to place a request.