Frequently Asked Questions about the Library & Archives

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Access to Banff Centre Library and Archives

Where is the Archives reference room located?

The Archives reference room is located on the 3rd floor of the Kinnear Centre for Creativity and Innovation (second floor of the library). Access to the Archives reference room is via the main library doors on the 2nd floor of the Kinnear Centre. 

Where is the Library located?

The library is located on the 2nd and 3rd floor of the Kinnear Centre for Creativity and Innovation (KCCI). Access to the library is via the main library doors on the 2nd foor of KCCI. We are located directly above MacLab Bistro. 

Do I need a membership to access the Library and Archives?

The Library and Archives is open to the public. A membership is required to borrow library materials. Memberships can be acquired by having a red Banff Centre staff/participant/faculty/practicum card or through a membership at a participating TAL member library. For more information on TAL cards visit this site

Can I bring food and drink into the Library and Archives?

Food and drink is permitted in the library however we do ask that you be respectful of the space by helping us maintain a clean environment.  Food and drink is not permitted when consulting items from our Special Collections (alumni books, artists’ books, orchestral scores, etc.) or archival materials

Borrowing, Renewing, and My Account

How do I check out library materials?

Banff Centre Staff, Artists, Faculty, and Practicum participants can use their red Banff Centre card to check out library materials. Please register at the library front desk.

Leadership program participants can present themselves at the library front desk with one piece of photo ID and library staff will create a special membership which last for the duration of your stay at Banff Centre.

The Alberta Library (TAL)/Banff Public Library members/Canmore Public Library members can use a valid TAL card with a current expiry date to take out items at the library. Please bring one piece of photo ID along with your TAL card when visiting for the first time. 

May I ask someone else to check out a book for me with my ID card?

Library cards are non-transferrable. Borrowing privileges can be extended to family members, partners, and trusted contacts at the request of the library card holder. Those arrangements can be made at the circulation desk.

May I renew my books online?

You can renew books online using My Account.

  • Browse to: ipac.banffcentre.ca
  • Login to MY ACCOUNT with the three digit code under your photo on your Banff Centre card or the Barcode on your library card
  • Click on ITEMS OUT
  • Then select the ones you want to renew and click renew.
  • Please contact the library if your items do not renew: library@banffcentre.ca or 403.762.6265.

I am a Banff Centre alumnus. May I use the library?

The library can extend limited borrowing privileges for Alumni residing in Banff and Canmore. For those alumnus who reside in Alberta, but not the Bow Valley, a TAL card membership is your best route to borrowing from our library.

I am not affiliated with Banff Centre. How can I borrow an item from your collection?

Banff Centre has reciprocal inter-library loan agreements with libraries across Canada. Please contact you local library (public, college, university, government) to request an item.

Banff Public Library members, Canmore Public Library members, and residents of Alberta who have a current TAL card (The Alberta Library) may also get a membership at Banff Centre library.

I have: borrowed a book from the library and now I've lost it/received a bill for overdue books that is incorrect/received an overdue notice for a book I already returned, what should I do?

For these inquiries (or others related to your account or items you have signed out), please contact the library and a staff member will assist you: library@banffcentre.ca or 403.762.6265. 

I urgently need a book that is checked out. How can I request it?

You can place a request for the book through our online system or at the library circulation desk. 

  • Go here: ipac.banffcentre.ca
  • Login to MY ACCOUNT with the three digit code under your photo on your Banff Centre card.
  • Once logged in select the HOME tab and search for the title you are seeking.
  • Click REQUEST ITEM
  • You can review your pending requests in the MY ACCOUNT tab
  • You will receive an email when you requested item arrives back at the library.
  • It is not our policy to recall items that are checked out; however a library staff member may be able to assist you in getting access to the needed item.

My institution is a member of TAL (The Alberta Library). May I use the library?

Banff Centre Library is a member of TAL. Patrons from TAL member libraries are welcome to borrow from our library. Bring your TAL card, with a current expiry date, and one piece of photo ID to get a membership at the library.

What is My Account?

My Account displays information about your library account, including:

  • Limited profile information (Name, phone number)
  • Items out
  • Account blocks
  • Hold requests

Where can I return library items?

Library items can be returned at the library circulation desk during open hours or in the book drop outside the library main doors during closed hours. We request that items not be left in studios, guest rooms or with staff or other users. Borrowers will be billed for all missing or incomplete items. 

 

Why can't I renew this book that is checked out to me?

  • The item may on hold for another patron.
  • The item may be on a short-term loan (e.g. 3-day loan for residency materials, 5 day loan for audio/visual materials).
  • The item may be an inter-library loan with limited renewal options.

For help renewing an item please please contact the library and a staff member will assist you: library@banffcentre.ca or 403.762.6265

How many items can I check out?

For Banff Centre registered users (faculty, staff, participants, and practicums) a maximum of 60 items is allowed. For TAL registered users a maximum of 10 items is allowed. Archival materials, works from Special Collections, and artist books do not circulate.

Photocopying, Printing, and Scanning

Where can I print/photocopy/scan?

The library has a public printer on the main level. Please use one of the computer terminals in the library to print. Printing is also available at Participant Resources and the Ricoh outlet on campus. 

Can I print from my own laptop?

Unfortunately at this time, Banff Centre Library does not have wireless printing. Please use one of the library computer terminals for printing. Our printer is USB enabled and allows for the printing of image files (e.g. PDFs and JPGs) directly from USBs. It does not allow for printing word documents directly from USB.  Wireless printing is, however, available in the PDC Artists' Lounge.  

Where can I print/photocopy in colour?

There is a Ricoh Copy Centre on-site which offers a full range of printing and photocopying services. Please ask a staff member for directions to Ricoh. 

Computing, Laptops, Wireless

Is the library wireless?

There is wireless access throughout Banff Centre. The network name is BanffCentre. No password is required.

Does the library lend chargers for my laptop, phone, mobile device?

The library has a limited amount of charging stations and cables throughout both floors of the library. Please ask library staff for assistance in locating a charger for your device.

InterLibrary Loan (ILL)

What is InterLibrary Loan (ILL)?

InterLibrary Loan (ILL) enables eligible Library patrons to borrow material from other libraries and obtain copies of articles from titles that are not owned or available at Banff Centre Library. The library also lends materials to patrons of other libraries within Canada. When demand is high, the library reserves the right to limit InterLibrary Loan requests.  Be advised there can be delays due to availability, distance, and shipping.

How do I place an InterLibrary loan (ILL) request?

Contact the Interlibrary loan (ILL) staff: library@banffcentre.ca or 403.762.6265, or by completing an inter-library loan request form at the front desk. Please keep in mind that, on average, inter-library loans arrive between one and two weeks after the date of request. 

How do I renew an item I received via InterLibrary loan?

Renewals are not always available on ILL. Please contact the library for renewal information: library@banffcentre.ca or 403.762.6265. 

Am I eligible for InterLibrary loan (ILL) services?

If you are a participant/artist, faculty, or staff member currently working at or participating in a program at Banff Centre you are eligible to use ILL services. 

Banff Centre library cannot make ILL requests on behalf of TAL members, Banff Public Library members, or community members. Please consult your home library to place a request.

General Questions and Other Services

Do you offer exam proctoring?

We do offer exam proctoring services. We are able to offer this services for exams, both written and digital, for Banff Centre faculty, staff, participants, and practicums who are registered students at accredited educational institutions. Please call the library to make arrangements for this service at 403-762-6255 or email library@banffcentre.ca

Procedure:
·       The student should contact the Library to book an available date
·       The student will pay the exam fee in advance of writing the exam the day of
·       Students are responsible for bringing their own pens, pencils, calculators, etc. to the exam
·       The library provides a dedicated computer for online exams
·       The library will cover the cost of faxing or scanning answer sheets

How do I view the Artists' Books collection?

Artists' Books are books in the form of art objects or art objects in the form of books.  Artists' Books challenge the traditional conventions of the book format.  Much of our collection came together organically as a by-product of the community that surrounds the Banff Centre. Additions weren’t made from lengthy want-lists, but from recommendations from residents, faculty, staff, visitors, and friends of Banff Centre.  From a donation of approximately 30 artist books in 1985, the Paul D. Fleck Library & Archives Artists’ books collections has grown to a collection of over 5,000 items.  Our collection, which spans over 60 years of artists' books and includes a wide array of formats, provides opportunities for research and inspiration. 

Our collection is catalogued and searchable via the online catalogue. The majority of our collection is in the closed stacks, but a number of items are available to browse on the library's main floor. To view any items in the closed stacks email library@banffcentre.ca to set up a viewing time.

"The library really should have..."/"Do you have..."

The library grows and improves with your suggestions so please let us know if there is an item that you'd like to see added to our collection.  All suggestions are reviewed with consideration given to cost, availability and relevance to collection development policies and programming needs. To send along a suggestion just email us.

If there is something you don't see on our shelves, please ask staff for assistance. The library has a number of resources that aren't accessible via our online catalogue so if something isn't found in our catalogue it doesn't mean that we don't have or it can't be accessed. If you are having trouble navigating the catalogue please contact the library and we can help. You can always book an appointment with the librarian to help with specialized research requests.

Donations

Donations are an important of the growth of the Library and Archives. How we show our commitment to the Arts, Mountain Culture, Leadership, and our own history is through solicatiing and valuing donations for the Library and Archives.

The Library and Archives prefers unconditional donations. If the donor wishes to specify the use to which the donation to be put, a special agreement with the library is necessary at the time that the donation is made.

Donations are subject to the same criteria for addition to the collection as purchased materials. We reserve the right to reject donations. We also reserve the right to retain or dispose of donated material according to the needs of the Library and Archives and Banff Centre. Once offered and accepted, donations become the property of the Library and cannot be returned to the donor.

For more information on donations please contact the library or the archives.