Frequently Asked Questions about the Library & Archives
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Access to Banff Centre Library and Archives
Can I bring food and drink into the Library and Archives?
Food and drink is permitted in the library however we do ask that you be respectful of the space by helping us maintain a clean environment. Food and drink is not permitted when consulting items from our Special Collections (alumni books, artists’ books, orchestral scores, etc.) or archival materials.
Borrowing, Renewing, and My Account
How do I check out library materials?
Banff Centre Staff, Artists, Faculty, and Practicum participants can use their blue Banff Centre card to check out library materials. Please register at the library front desk.
Leadership program participants can present themselves at the library front desk with one piece of photo ID and library staff will create a special membership which last for the duration of your stay at Banff Centre.
Banff Centre Conference guests can present themselves at the library front desk with one piece of photo ID and library staff will create a special membership which last for the duration of your stay at Banff Centre.
The Alberta Library (TAL)/Banff Public Library members/Canmore Public Library members can use a valid TAL card with a current expiry date to take out items at the library. Please bring one piece of photo ID along with you TAL card when visiting for the first time.
May I renew my books online?
You can renew books online using My Account.
- Browse to:
- Login to MY ACCOUNT with the three digit code under your photo on your Banff Centre card or the Barcode on your library card
- Click on ITEMS OUT
- Then select the ones you want to renew and click renew.
- Please contact the library if your items do not renew: firstname.lastname@example.org or 403.762.6265.
I am a Banff Centre alumnus. May I use the library?
The library has limited borrowing privileges for Alumni residing in Banff and Canmore. Please contact the library for details: email@example.com or 403.762.6265.
I am not affiliated with Banff Centre. How can I borrow an item from your collection?
Banff Centre has reciprocal inter-library loan agreements with libraries across Canada. Please contact you local library (public, college, university, government) to request an item.
Banff Public Library members, Canmore Public Library members, and residents of Alberta who have a current TAL card (The Alberta Library) may also get a membership at Banff Centre library.
I borrowed a book from the library and now I've lost it, what should I do?
I received a bill for overdue books that is incorrect. What should I do?
I received an overdue notice for a book I already returned. What should I do?
I urgently need a book that is checked out. How can I request it?
You can place a request for the book through our online system or at the library circulation desk.
- Go here: ipac.banffcentre.ca
- Login to MY ACCOUNT with the three digit code under your photo on your Banff Centre card.
- Once logged in select the HOME tab and search for the title you are seeking.
- Click REQUEST ITEM
- You can review your pending requests in the MY ACCOUNT tab
- You will receive an email when you requested item arrives back at the library.
- It is not our policy to recall items that are checked out; however a library staff member may be able to assist you in getting access to the needed item.
My institution is a member of TAL (The Alberta Library). May I use the library?
Banff Centre Library is a member of TAL. Patrons from TAL member libraries are welcome to borrow from our library. Bring your TAL card, with a current expiry date, and one piece of photo ID to get a membership at the library.
Why can't I renew this book that is checked out to me?
- The item may on hold for another patron.
- The item may be on a short-term loan (e.g. 3-day loan for residency materials, 5 day loan for audio/visual materials).
- The item may be an inter-library loan with limited renewal options.
For help renewing an item please please contact the library and a staff member will assist you: firstname.lastname@example.org or 403.762.6265
Photocopying, Printing, and Scanning
Where can I photocopy?
The Library and Archives has a public photocopier on the main level of the library. Black and white copies are $0.10 per impression. The photocopier is coin operated and accepts Canadian money. The library staff can make change if necessary. Copies can also be made at Community Services , Xerox and in the Professional Development Centre (PDC).
Computing, Laptops, Wireless
InterLibrary Loan (ILL)
What is InterLibrary Loan (ILL)?
InterLibrary Loan (ILL) enables eligible Library patrons to borrow material from other libraries and obtain copies of articles from titles that are not owned or available at Banff Centre Library. The library also lends materials to patrons of other libraries within Canada.
How do I place an InterLibrary loan (ILL) request?
Contact the Interlibrary loan (ILL) staff: email@example.com or 403.762.6265.
How do I renew an item I received via InterLibrary loan?
Renewals are not always available on ILL. Please contact the library for renewal information: firstname.lastname@example.org or 403.762.6265
Am I eligible for InterLibrary loan (ILL) services?
If you are a participant/artist, faculty, or staff member currently working at or participating in a program at Banff Centre you are eligible to use ILL services.
Banff Centre library cannot make ILL requests on behalf of TAL members, Banff Public Library members, or community members. Please consult your home library to place a request.