Visiting the Gallery during COVID-19

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Where is Walter Phillips Gallery?

How do I get to the gallery?

Walter Phillips Gallery is located on the ground floor of Glyde Hall.

From Downtown, follow Buffalo Street and drive up the hill to Banff Centre for Arts and Creativity.

Turn left and follow the signs to free accessible parking in front of the Sally Borden Fitness and Recreation building. See Campus map.

Where do I park?

Please park in the two-hour parking stalls directly across from the gallery and in front of the Sally Borden Fitness and Recreation building. Overflow parking is located besides our Professional Development Centre building. See Campus map.

Before you visit

When does the gallery reopen to the public?

The gallery reopens on Saturday, September 26, 2020.

What are the new hours of operation?

The gallery will be open on Thursdays from 2 to 8 p.m., and Saturdays from 10 a.m. to 5 p.m.* Please, book your visit online (coming soon). Personal information will be collected for the purposes of reserving your spot and for contact tracing. 

To enquire about group bookings, please contact us at walter_phillips_gallery@banffcentre.ca

*Hours are subject to change

Are walk-ins welcome?

The gallery is open on an appointment-only basis to help us prevent the spread of COVID-19 and protect the health of our employees. Please book your visit online.

Can I book a group visit?

Groups of a maximum of 5 people are welcome to book the space together. Unfortunately at this time, and due to limited capacity, school group visits are not available. 

To enquire about group bookings, please contact us at walter_phillips_gallery@banffcentre.ca

How many people can visit the gallery at one time?

Our current visitor capacity is limited to 5 people per hour time slot.

Can I visit the gallery with my family?

If you are visiting the gallery with your children, please be aware of the following:

  • No strollers in the gallery. Children under the age of two should be carried by a parent/guardian.
  • Children who are under the age of two are not required to wear masks.
  • This exhibition contains moving parts with exposed mechanical elements, fragile objects and soil placed the ground. For the safety of your children and the artwork, please supervise them at all times.  The artwork should not be touched.  
  • Recommended hours for families with young children are Thursdays at 2:00pm or 3:30 pm. 
     

What if I require assistance?

Walter Phillips Gallery is located on the ground floor of Glyde Hall. Wheelchair accessible parking stalls are located across the road that runs parallel to Glyde Hall, in front of the Sally Borden Fitness and Recreation building. The wheelchair ramp leading to the gallery can be found directly opposite these parking stalls. The main gallery doors and private single stall washroom are equipped with automatic door openers.  See Campus map.

Please contact us directly if you have any questions or require assistance  walter_phillips_gallery@banffcentre.ca or call 403.762.6281.
 

During your visit

How do I enter the gallery?

When you arrive for your appointment, please wait at the entrance for a staff member to come and welcome you. The main doors currently remain locked as our building has limited access.

Do I need to wear a mask?

Yes, please bring your own mask and put it on before entering the building. As per the Town of Banff bylaw, masks are required to be worn in all indoor public spaces including art galleries.  

Masks can be purchased from various retailers in town. 

If you are not able to wear a mask or face covering, please contact us for accommodations at walter_phillips_gallery@banffcentre.ca

Do you provide a hand sanitizer?

The hand sanitizer station is located by the gallery entrance. Please sanitize your hands before entering.

Do I need to maintain physical distancing?

Once you enter the gallery, we recommend that you practice physical distancing of 2 metres / 6 feet at all times. 

How do I cancel my visit should I feel ill?

Please cancel your visit if you:

  • have a fever, cough, sore throat, runny nose, or shortness of breath
  • have traveled outside of Canada in the past 14 days
  • are a close contact of a person who tested positive for COVID-19

To cancel your visit, use the link on your confirmation email or contact us at walter_phillips_gallery@banffcentre.ca.

Is there a coat check?

Please keep personal items to a minimum or leave them in your vehicle.  At this time no coat check will be provided. 

Are the washrooms open?

Following the guidelines from Alberta Health, we have increased cleaning and disinfection of the high-touch areas including door handles and surfaces in the washrooms. The washrooms are open only for pre-booked visitors to the gallery.

All washrooms are single-stall and wheelchair-accessible.

What else is open on campus?

We are working to gradually reopen our campus safely and sustainably both for our staff and guests. Our restaurants are temporarily closed. 

For current information on what is open on campus, please visit the COVID-19 Update page.

Are Banff Centre's restaurants open?

At this time, all our restaurants are closed untill further notice. Please no food or drinks inside the gallery. 

Safety measures and cleaning standards

Cleaning and disinfection

Following the guidelines from Alberta Health, we have increased cleaning and disinfection of the high-touch areas including outside and indoor door handles, all surfaces, washrooms, and more. We have also increased cleaning of the space between visits and installed hand sanitizing stations. Please do not touch artwork.

Safety measures

We are taking increased measures to ensure the safety of both our guests and staff. This includes hosting a limited number of guests based on the physical space available within the exhibition and following social distancing protocols.

Our staff are trained on COVID-19 health and safety measures, are screened, and wear face masks.

COVID-19 Health Checklist

If you have a fever, cough, sore throat, runny nose, or shortness of breath, have traveled outside Canada in the past 14 days, or are a close contact of a person who has tested positive for COVID-19, please do not book an appointment at this time.  We will confirm these questions with you upon arrival for you appointment, and if the answers are affirmative, you will be denied entry to the gallery.  We would be happy to welcome you back another time, and reschedule your visit.

Please contact us directly if you require assistance, are immunocompromised, work in health care, or otherwise identify as high-risk walter_phillips_gallery@banffcentre.ca

In addition to confirming your booking, we will collect your name and contact information for contact tracing purposes and retain this information for up to 30 days after your visit to Banff Centre.