This FAQ covers buying tickets, pricing, exchanges and refunds, ticket pickup, and Box Office hours and contact details. It’s designed to help you quickly find answers and get support at any stage of the process.
Tickets for all performances can be purchased online or by phone.
Purchase tickets anytime at tickets.banffcentre.ca.
We recommend signing into your account in advance - especially before on-sale dates- to confirm your login details and billing information. If you’ve forgotten your password, you can reset it during sign-in.
Please review our Quick Guide for Buying Tickets Online for step-by-step instruction.
If you need assistance, our team is available during the hours below:
Tuesdays to Thursdays
12:00 pm to 4:00 pm (Mountain Time)
📞 403.762.6301 | 1.800.413.8368
Please have your payment details and event information ready when you call. Outside these hours, you may leave a voicemail and we will return your call as soon as possible.
The Box Office is not open for regular daytime service. It will open 45 minutes before each performance at the venue for ticket purchases and support.
For online and phone purchases, we accept Visa, Mastercard, and American Express. In person, we also accept cash and Interac/Debit.
Yes. Most Banff Centre events are available through our online ticketing system, which provides real-time availability and account management.
Please review our Quick Guide for Buying Tickets Online for step-by-step instruction.
For ticket inquiries, exchanges, or general assistance, you can reach the Box Office at box_office@banffcentre.ca. If your request is time-sensitive, we recommend contacting the Box Office by phone for the fastest support.
Not necessarily. It may mean:
Please contact the Box Office for confirmation.
Yes. Gift certificates can be purchased online or at the Box Office.
Tickets go on sale at different times depending on the event. On-sale dates are listed on each event page.
Yes, an account is required for online purchases so we can securely manage your tickets and order history.
No. Tickets are provided as PDF attachments and can be shown on your phone or printed if needed. PLEASE NOTE: Screenshots of PDF tickets are not accepted, as they cannot be scanned.
Ticket prices vary by event. Full pricing is listed on each event page on the Banff Centre website. All prices include applicable service fees.
Discounts are offered on select performances. When available, they are listed on individual event pages, our Offers page, and announced through our social media channels.
Yes. Please contact the Box Office for group booking information.
Yes. Service fees are included in ticket prices, so there are no additional charges added at checkout.
General Admission means seating is not assigned (festival or rush seating). We recommend arriving 30–45 minutes early to allow time to find your preferred seat.
For General Admission events, you may choose your seat on arrival. For assigned seating performances, your seat is selected when you purchase your ticket.
Yes. All audience members require a ticket. The only exception is: Children aged 1 and under may be admitted free for outdoor Shaw Amphitheatre events
We generally recommend ages 6+ for most performances.
Some performances may not be suitable for younger audiences. Content advisories may be provided when available, but suitability cannot always be guaranteed in advance. In some cases, age restrictions may apply and entry may be refused for safety or performance requirements.
Depending on your delivery method, tickets are delivered as PDF attachments to your email, or can be held at Will Call for pickup at the Box Office before the performance.
Your tickets are sent as a PDF attachment to the email address used at purchase - usually within a few minutes of purchase. If you don’t see the email, please check your junk or spam folder.
If you still can’t locate your tickets, contact the Box Office and we’ll be happy to resend them.
No. You can present your PDF ticket on your phone or bring a printed copy. Screenshots cannot be scanned.
For speedier service, please bring your order confirmation number or valid photo ID.
Lost tickets can be reissued at the venue Box Office up to 1 hour before showtime. A small reprint fee may apply.
Exchanges may be possible for another performance date of the same event, subject to availability and Box Office approval. Fees and restrictions may apply.
No. All ticket sales are final and non-refundable.
Missed performances cannot be exchanged or refunded. Please contact the Box Office in advance if you need assistance.
If an event is cancelled, the Box Office will contact all ticket holders directly to arrange refunds.
No waitlists are maintained. However, released tickets may become available—please check back regularly.
Banff Centre for Arts and Creativity is pleased to consider requests for complimentary ticket voucher donations in support of community events, including silent auctions, fundraisers, door prizes, and contests.
As an arts organization, we are proud to support fellow arts, cultural, and community-focused groups whenever possible.
To be considered, please complete our Ticket Donation Request Form.
Banff Centre receives a high volume of ticket donation requests and is not able to fulfill all requests. Due to the volume, only approved requests will be contacted.
Subscribe to our mailing list to receive updates on upcoming performances and events. You can also browse our Events page and follow us on social media for announcements and new ticket releases.
If you have a question not covered by any of our FAQs, please reach out to the Box Office directly and we will do our best to assist you.