Virtual Films FAQ

Basecamp, Denali National Park, Alaska, Photo by Christian Pondella

How To - Virtual Film Programs

Enjoy the World Tour and our virtual award-winners film screenings with your entire household! Below you'll find answers to your questions about renting programs and bundles, details on how to watch the films, and more. 

UPDATE, JUNE 30, 2022: We've migrated to a new platform (using the same URL, filmfest.banffcentre.ca) with the goal of improving audience experience. Even if you've rented a program from us before, you'll need to create a new account on our new platform. If you rented a program or received a gift before June 11, 2022 and hadn't yet watched it, please email us at banffmountainfestival@banffcentre.ca so that we can set you up with access to your program on the new platform, as there isn't an automatic migration of everyone's purchases.

Tip: Prices are based on watching the World Tour with others in your household, so you don't have to watch it at the same time as others in your household if you're on different schedules! Only one device can be watching at one time.
Currency: Pricing is in Canadian dollars.

#epicadventuresindoors 

Film Programs and Bundle Information

Visit our Virtual Films page and click through to the products you want to purchase.

Individual Program Rentals: Sage, Pine

$18.50 CAD Per Program
Two different film programs each with a unique set of films. 
You have 3 days to watch your rented program - the watch window begins once you unlock the program.
All programs available until October 23, 2022.

Bundles: Sage & Pine
$34.50 CAD 

Watch two programs in one bundle.
You have 3 days to watch each program - the watch window begins once you unlock each program separately.

Previous years' World Tour Programs are also still available:
From the 2020 Festival: Turquoise, Coral and Sapphire

$18.50 CAD Per Program
Three different film programs each with a unique set of films. 
You have 3 days to watch your rented program - the watch window begins once you unlock the program.
All programs available until October 23, 2022.

Bundles: Turquoise + Coral  
$34.50 CAD 

Watch two programs in one bundle!
You have 3 days to watch each program - the watch window begins once you unlock each program separately.

Do you want to rewatch any Festival & Tour classics? Have a look at our Encore Classic Film Series. Same duration periods as all other individual World Tour film programs and Bundles.

Challenges with a purchase of the World Tour programs? 
Contact: worldtourinfo@banffcentre.ca
Technical Support (how to watch on your Smart TV, etc):
https://watch.banffondemandfilms.ca/help

The Fine Print:

Programs are non-refundable. 
Pricing is in Canadian dollars. If you make a purchase using a credit card with a different currency, the exchange rate will be displayed on your credit card transaction. 
All Canadian taxes are included in the price. 
Programs are subject to change.

How to: Watch Virtual Film Programs

Online Platform Details

We have a customized streaming platform for the Festival and World Tour, which you can check out at filmfest.banffcentre.ca.

UPDATE, JUNE 30, 2022: We've migrated to a new platform (using the same URL, filmfest.banffcentre.ca) with the goal of improving audience experience. Even if you've rented a program from us before, you'll need to create a new account on our new platform. If you rented a program or received a gift before June 11, 2022 and hadn't yet watched it, please email us at banffmountainfestival@banffcentre.ca so that we can set you up with access to your program on the new platform, as there isn't an automatic migration of everyone's purchases.

The platform can be viewed on a web browser, so you don’t need to download any other software before viewing it.

Do a Test: If you would like to get a feeling for what the viewing experience is like from the web, you can test your device capability here.
 
The Festival and World Tour App is also available if you prefer to watch on your iOS or Android device. More Information here or see FAQ section below. 

Purchasing Programs   

  • Follow the link to purchase the product you want to buy on the Virtual Films Page.
  • Create an account if it's your first time using the platform after June 30 and complete the transaction on the purchase page
  • You’ll now see ‘Unlock Now’ on the program, and you can start viewing
  • For more information
     

Viewing Your Content   

  • All of the products you’ve purchased will be available to see on the platform
  • You can also find all of your purchases in your account.
  • You can watch the programs/screenings as many times as you like within the viewing period.
    Individual World Tour Programs = 3 Days, Bundle = 3 days per program (you unlock each program separately)
  • Time starts ticking once you unlock (start watching)! 
     

Platform Help 

See the FAQ section below for more information.

Having issues? Also check out the help page or contact the customer support team in the live chat via the help page.

Virtual Festival Marketplace + Merchandise

Browse and buy the latest gear and Special Edition products from Festival and World Tour partners! 

Vendor booths from all of our amazing partners include branded merchandise as well as anything you might want for your next adventure.

View our 2021 Festival Marketplace

FAQ: Virtual Platform

What platform is being used for the virtual World Tour?

Due to moving both the festival and world tour content online for a virtual experience, we’ve created a brand new video-on-demand platform where you can stream festival and world tour content. 

At different times of the year, there will be different content on this platform. 

filmfest.banffcentre.ca 

I’m having technical problems with the platform.

Check out our technical help page for lots of useful information.

If you can't find the answer you need on the help page, you can contact Customer Support.

Do I need an account to access the platform?

Yes - You will be prompted to create an account when you make a purchase. This will save your purchase history and make it easy for you to see all of the content available for you.

You can also sign up for the free festival subscription, which will give you access to gems from the festival archives, short films about Banff Centre for Arts and Creativity, and more information about our valued partners. It’s not necessary to sign up for a free subscription in order to purchase a program.

I tried logging in with my existing Vimeo account but it won’t work for me.

Our platform is powered by Vimeo but not connected to vimeo.com. You’ll need to create a new account for our platform. 

I tried logging in with my existing Banff Centre Box Office account but it won’t work for me. 

Our platform is not connected to the Banff Centre Box Office. You’ll need to create a new account for our platform.

How can I watch content on the platform?

You can watch via the website, but if you prefer to watch on your iOS or Android device, our Banff Mountain Festival and Tour App is now available for download in the app store.

Content can only be purchased through the website, and then you can log into your account and watch via the apps.

Read this article for information about how to watch content on smart TVs or other devices

How long will I have to watch World Tour content?

The viewing period for films is as follows: 

Single Programs - 3 Days. 
Bundles - 14 Days 

  • The clock starts ticking when you hit ‘start watching’ for the first time.
     

The programs will be available until October 23, 2022, and more content and programs will be added throughout the year.

Will I be able to download content?

No, the content will only be available to stream through the platform. 

I want to buy a Gift. I see there’s an option for gifting on the checkout page, how does that work?

If you want to send a World Tour product to someone special, you can gift a transaction to them.  

You will make the purchase, enter the recipient’s email,  a short message if you want, and when the gift is supposed to be sent. The recipient receives an email with information about how to watch the product. They will need to ‘redeem’ the gift, which takes them through a checkout page with a $0 price tag (via an automatically-applied promo code). After that, they will have the program in their account. From there, the same viewing restrictions apply – once they hit play the first time, the viewing period starts.

**If you are trying to purchase a gift, but still have time in your own Virtual Tour rental period, please log out of your account and then make your purchase.**

Which countries? These gifts can be redeemed in Canada, the US and select countries. 
Many of our international tour hosts are planning their own virtual and/or in-person screenings and are not currently offering this virtual edition, so it is not available in some international locations.
See the next FAQ question below for the full list of countries. 

Are the programs available in all countries?

We have tour hosts around the world who are continuing to offer their own programs, whether virtually or in-person, so these programs are not available everywhere.

Our world tour programs on filmfest.banffcentre.ca will not be available in the following countries:
Argentina, Australia, Austria, Bangladesh, Belgium, Chile, China, Colombia, Czech Republic, Denmark, Finland, France, Georgia, Germany , Hong Kong, Hungary, Iceland, India, Ireland, Isle of Man, Italy, Japan, Kosovo, Lebanon, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Peru, Portugal, Romania, Russia, Serbia, Slovakia, South Africa, Spain, Sweden, Switzerland, Taiwan, Uganda, United Kingdom, 

Please make sure when you want to gift a program, check the list of countries above.

To find virtual screenings of our films – or live screenings – in the above countries, please visit our World Tour International locations

If you are still unsure about countries included, please email us at worldtourinfo@banffcentre.ca

What currency will rentals be in?

2021 World Tour content is available in Canadian and US Dollars, and any other currency depending on your location, and if the programs are available in your country. 

How many different devices can I watch on?

Like most streaming platforms, there is a limit to the number of devices you can log in with. 

Each account has a maximum of five (5) devices that can be associated with each account. (Mobile, Laptop, Tablet, etc.)

Users/ households must login with the same account information. Once logged in, users can watch different content simultaneously as long as they are under the five device limit.  

I didn't receive any email confirmation following my purchase.

If you aren't noticing confirmation emails/ notifications coming to your inbox from Banff Centre Mountain Film and Book Festival please ensure you are checking the spam and junk folders. 

If you are still having issues please contact support@vhx.tv 

Is there an App? Can I watch the films on my mobile/ tablet device?

Yes! We have both an iOS and Android app available. 
If you prefer to watch on your iOS or Android device, our Banff Mountain Festival and Tour App is now available for download in the app store. More Information here

(note that transactions need to take place on the web). 

iOS and Android apps are not required for any viewing - any purchase can be watched directly from your web browser.

Visit our Mountain Festival App page for more info!

After adding my credit card details, the ‘Buy Now’ button seems to be inactive.

After adding your credit card number, make sure you have also entered your province / state in the same credit card field.

Once you have entered the province / state and all other credit card details, the ‘buy now’ button will be activated.

Can I buy a ticket and show these films at a public venue? (School/Gym/Theatre/Other)

No, this event is for at-home use only for individuals, families or small gatherings.

The purchase of rental is for private purposes only and does not include a commercial license.