Two skiers climb into the Sierra Nevada backcountry for some ski touring.

How To - Virtual Festival 

Below you'll find answers to your questions about buying passes and tickets, details on how to watch the films, and more.

Join us for nine days filled with tales of remote journeys, ground-breaking expeditions, and remarkable achievements, told by adventurers, photographers, authors, and filmmakers from around the world. #epicadventuresindoors #nineepicdays

How to: Watch the Virtual Festival

Viewing Your Content   

  • Follow the link to purchase the product you want to buy. (e.g. Festival Pass or Individual film screening) 
  • Create an account and complete the transaction on the purchase page
  • You’ll now see ‘Watch Now’ on the program, and you can start viewing if it’s within the viewing period for that program during the Festival dates
  • All of the products you’ve purchased will be available to see in your ‘Passes + Films’ tab on the platform. 
  • You can watch the programs/screenings as many times as you like within the viewing period.
  • Reminder: Single screenings on sale on October 31.

Online Platform Details

We have a customized streaming platform for the festival, which you can check out at filmfest.banffcentre.ca to take a look at before making any purchases. 

The platform can be viewed on a web browser, so you don’t need to download any other software before viewing it. If you’d like to get a feeling for what the viewing experience is like from the web, you can head to the ‘Browse’ tab and watch the Treaty 7 Land Acknowledgement video, or alternatively, you can sign up for the Free Content subscription (which is free) to view all of the other free content on this page.
 
If you’d prefer to watch on an iOS or Android device, we will be launching apps for each of these prior to the festival, so you can view any purchased content through these apps on other devices (note that transactions need to take place on the web). 

However, iOS and Android apps are not required for any viewing - any purchase can be watched directly from your web browser.


Online Platform Help 

Having issues? Check out the help page or contact customer support.

How to: Festival Passes and Tickets

For a full break down visit our passes and tickets page.

Festival Pass: The Best Festival Value

Don't miss endless adventures from the comfort of your own home from October 31 to November 8.  
75 films to watch. Includes 40 events including curated film programs, author events, and guest speakers. 
One price - you can enjoy the Festival with your entire household!

$150 CAD
Only available to purchase until November 3.

Supporter Passes

Or find out about these special supporter passes: 
Rundle Supporter Pass $500
Everest Patron Pass $1000

Individual Tickets

Tickets to individual films and events will be available Oct. 30. Events begin Oct. 31 with more events added throughout the Festival.

Questions about passes or challenges with a purchase? Contact: banffmountainfestival@banffcentre.ca

The Fine Print:

Tickets are non-refundable.
All Canadian taxes are included in the price. (Depending on your international location, additional taxes may be added at the time of purchase.)
Program subject to change.

 

How to: Browse Films

75 films have been selected as finalists for the 2020 Banff Centre Mountain Film Festival. View a full listing of films featured in this year's festival or view our schedule to see film bundles and curated programs. 

View A-Z List of films screening during the 2020 Festival.

View Festival schedule and events. 

Download Festival Schedule.

 

How to: Virtual Beer Tent

Join us live on Zoom each day of the festival, for a round table discussion with filmmakers and authors, followed by a Q&A with the audience – that's you! 

Come with a nice beverage and questions for your favorite films and books! View the beer tent schedule to find times and details.  

For more information visit our Virtual Beer Tent page. 

Virtual Mountain Marketplace - Coming Soon!

Browse and buy the latest gear from Festival partners at our 2020 Virtual Marketplace! 

Gear includes branded merchandise as well as a variety of anything you might want for your next adventure.

The 2020 Virtual Mountain Marketplace will be LIVE by October 31, 2020.

Film Festival Merchandise

Some of our festival partners are offering special film festival merchandise.

Buff: Choose from 3 special Festival Buffs in 2020! Purchase Festival Buff

Kupilka: Eco- Cups. SAVE $5 off the Banff branded Kupilka cups using Promo Code: BANFF052020 Purchase Kupilka Eco Cup

Rab: SS Force T with John Fellows artwork. Purchase Rab Festival Shirts
 

Special Offer: Smartwool Gift Card

As a thank you for your festival purchase, you can receive a $15 Smartwool gift card, valid on a $75+purchase on Smartwool sites (for residents of Canada, the US, and select European countries until March 31, 2021). 

You'll be sent a link in your email confirmation of your Festival purchase.

FAQ: Virtual Platform

What platform is being used for the virtual festival?

Due to moving the festival and world tour content online for a virtual experience, we’ve created a brand new video-on-demand platform where you can stream festival and world tour content. 

At different times of the year, there will be different content on this platform – but the festival will be at its usual time of year, October 31 to November 8. 

The platform can be viewed on a web browser, so you don’t need to download any other software before viewing it. If you’d like to get a feeling for what the viewing experience is like from the web, you can head to the ‘Browse’ tab and watch the Treaty 7 Land Acknowledgement video, or alternatively, you can sign up for the Free Content subscription (which is free) to view all of the other free content on this page.
 
If you’d prefer to watch on an iOS or Android device, we will be launching apps for each of these prior to the festival, so you can view any purchased content through these apps on other devices (note that transactions need to take place on the web). 

However, iOS and Android apps are not required for any viewing - any purchase can be watched directly from your web browser.

filmfest.banffcentre.ca 

I’m having technical problems with the platform.

Check out our technical help page for lots of useful information.

If you can't find the answer you need on the help page, you can contact Customer Support.

Do I need an account to access the platform?

Yes - You will be prompted to create an account when you make a purchase. This will save your purchase history and make it easy for you to see all of the content available for you.

You can also sign up for the free festival subscription, which will give you access to gems from the festival archives, short films about Banff Centre for Arts and Creativity, and more information about our valued partners. It’s not necessary to sign up for a free subscription in order to purchase a program.

I tried logging in with my existing Vimeo account but it won’t work for me.

Our platform is powered by Vimeo but not connected to vimeo.com. You’ll need to create a new account for our platform. 

How can I watch content on the platform?

You can watch via the website, and there will also be an ioS and Android app (which will be released before the festival).

Content can only be purchased through the website, and then you can log into your account and watch via the apps.

Read this article for information about how to watch content on smart TVs or other devices

How long will I have to watch festival content?

Content will be released at different times throughout the 9-day festival. For full details view our festival schedule

Some events will be available for 9 days, some will be released throughout the week and be available until the end of the festival, and some will have restricted viewing periods (e.g. 24 hours only).

The viewing period for all content running until the end of the festival will end at 11:59 pm MST on November 8, 2020. After the festival finishes all content is removed from the platform due to licensing. 

Will I be able to download content?

No, the content will only be available to stream through the platform. 

I want to buy a Gift. I see there’s an option for gifting on the checkout page, how does that work?

If you want to send a festival or World Tour product to someone special, you can gift a transaction to them.

You will make the purchase and they’ll receive an email with information about how to watch the product.

These gifts can be redeemed outside of the US and can be purchased in CAD or USD.

When can I buy passes to the festival, and when can I watch programs?

Festival passes (an all-inclusive pass with all festival content) will be available for sale on Oct 1, with the content being released from October 31 (some content will have restricted viewing periods).

Individual events will be available for sale from October 31, and the product description will state the available viewing period for each product (some products will be available for the full 9 days of the festival, while other products will have restricted viewing periods).

I see a program listed on your website but when I click on the ‘Rent Now’ button, it doesn’t take me anywhere on the platform – what’s wrong?

Some programs are geo-restricted, and they won’t display on the platform based on your location.

Check the film listing on our website to see if your country is listed on the restrictions.

For more information - read this article on geo-blocking

What currency will rentals be in?

2020 festival content will be priced in Canadian dollars and US dollars.

If you’re accessing the content in Canada, you’ll see the Canadian price; if you’re anywhere else in the world, you’ll be charged in USD

I just went onto your platform and I can see Free Content, the 2020 Festival Pass, and World Tour programs.

The Banff Centre Mountain Film and Book Festival (live festival in Banff, Alberta) and the World Tour (usually live shows across Canada and the US following the Festival in Banff) are both utilizing the same online platform for this year’s programs, as we’ve endeavored to provide online offerings to our wonderful fans and audiences.

Film Festival

The 2020 Festival will be running from October 31 to November 8, 2020, and the all-inclusive pass is available for sale from now until November 3. Similar to the types of events you would see at our live event in Banff, you can watch 40 events including feature films, mixed film programs, guest speakers, and author events over the nine days of the festival.

Content will be available for viewing from 8 am MDT October 31 and unique content will be released daily throughout the festival. Unless otherwise stated, the content will be available for viewing until 11:59 pm MST November 8, 2020. Passes are currently on sale. From October 31, you’ll be able to buy tickets to individual programs to watch during the nine days. 

World Tour

We also currently have World tour programs on the platform – these are mixed programs of films from the 2019 Festival (if you saw a live World Tour screening before March, you may have already seen these films). You can either buy one program (Red, Green, or Blue) for $15USD, or a bundle that includes all three programs for $40USD.

These programs will be available for rent until October 24, 2020. The 20/21 World Tour programs (with films from the 2020 Festival) will start in December 2020.

Free Content

You can also register for our Free Content subscription, which provides access to content from the Festival Archives, information about Banff Centre for Arts and Creativity (the Festival and World Tour are programs of Banff Centre) and you can learn more about our festival partners. You don’t need to sign up for the Free Content in order to make a purchase of a different program.

Still, have questions? Email us at banffmountainfestival@banffcentre.ca.

How many different devices can I watch on?

Like most streaming platforms, there is a limit to the number of devices you can log in with. 

Each account has a maximum of three devices that can be associated with each account. (Mobile, Laptop, Tablet, etc.)

Users/ households must login with the same account information. Once logged in, users can watch different content simultaneously as long as they are under the three device limit.  

FAQ: Marketplace & Virtual Beer Tent

Where and when can I find the virtual Mountain Marketplace?

The virtual mountain marketplace will be open on Oct 31. You will be able to learn more about our festival partners and visit their websites for festival specials.

More details coming soon.

I heard there’s going to be a virtual beer tent – tell me more!

We’ll be running a daily beer tent via Zoom – this event will be open to the public and free for everyone to join. 

There will be daily special guests (festival filmmakers, authors, and speakers), sharing stories and answering questions about their films, books, and projects. Unfortunately, we can’t supply the beer!

For information and details please visit our Virtual Beer Tent page.